Use case · Salons, barbers, spas & massage
A salon website with a job: take the booking, fill the cancelled slot.
Your site is where a client picks a service and books, so the booking button is part of it, not an add-on. It goes to the booking app you already use. When a client cancels, the follow-up text is drafted for you, with two new times. You approve it.
What would it cost to hire front-desk cover to fill cancelled slots, and which booking and messaging tools would it run on?
A plan builds the booking into your site. The booking button goes to the app you already use. When a client cancels, a text with two new times is drafted for your approval. Linking your booking app is part of the Business Partnership plan.
What the site is for
Your site takes the booking and follows up when a client cancels.
Your site shows your services, who does them and what they cost, and carries the booking button. That button goes to the booking app you already use, so the booking lands where your front desk works. When a client cancels, the same site follows up: a text with two new times. The client taps the link and books through the booking button on your site, which opens your booking app, or replies and you book it in your app. Every page earns its place by helping a client decide to book.
A person keeps your Google listing and your social posts in step with the site. Same hours, same services, your photos. A client’s photo goes up only with their permission. We agree what we publish first. We don’t promise rankings, bookings or leads.
One cancellation, start to finish
Watch a cancelled slot get filled.
Illustrative four-step sequence with example data. A client, Jess, cancels her Thursday 2pm appointment by text. An AI Employee drafts a reply offering Friday 11am or Saturday 3pm. The owner approves it, and it is sent only after that. Jess replies that Saturday 3pm works, and the owner books it in her own booking app.
How it works
Three steps from a cancellation to a rebooking.
01
A client cancels
The cancellation comes in by text, or your front desk forwards it to us. Either way it lands on one list.
02
Your AI Employee drafts a text with two new times
An AI Employee is an AI agent: software we set up to do one job in your business, inside limits we set with you. This one writes a text offering two new times, in your voice.
03
You approve, it sends, the link books them back
You read the text, you approve it, it goes out. The client taps the link and books through the booking button on your site, which opens your booking app, or replies and you book it in your app. Every booking and cancellation lands in your business brain, what a big company gets by hiring people and buying software: everything the business knows, in one place you can ask. Ask which clients haven't rebooked.
You stay in charge
A cancelled slot gets a reply while it can still be filled.
The site takes the booking. A person decides what goes back to a client who cancelled.
- Runs on its own
- Reminders you have already approved, and logging the cancellation when it comes in.
- Needs your yes
- Any new text. Nothing goes out under your name until a person approves it.
- Only clients who said yes
- Having their number isn’t permission to text. We only message clients who opted in.
Works with what you use
Your site and your booking app, working as one.
The booking button on your site goes to your booking app. Vagaro, Boulevard, Fresha and most booking tools give us a way in, so we can connect yours.* Linked, a cancellation in the app reaches the follow-up on its own, and the rebooking lands back in the app.
Linking your booking app is part of the Business Partnership plan. Qualifying custom work we build for you becomes yours in month 13. Same plan, same price in year two.
Booking calls and messages: see how the AI FrontDesk handles them →
* Some tools take longer and need a workaround. Connecting your tools is part of the Business Partnership plan. Names belong to their owners. Read the full note.
Salon and spa questions, answered
Yes. Your site shows your services, and the booking button sits on them. It goes to the booking app you already use, so the booking lands where your front desk works. You keep the app.
No. Keep the app you use. Vagaro, Boulevard, Fresha and most booking tools give us a way in, so we can connect yours. Linking your booking app is part of the Business Partnership plan. Some tools take longer and need a workaround. We confirm the scope in writing first.
You do, or the person you choose. Nothing goes out under your name until a person approves it. We only message clients who opted in to texts.
The custom work we build for you, such as your site, your follow-up texts and the link to your booking app, as set out in your agreement. Your client list and bookings stay under your control. Connected Spaces keeps its own platform and AI technology. The agreement sets account control, data export and exactly what transfers, and when.
Custom tools and a real team, built for a business your size, so you can punch above your weight.